I don’t like plumbing and I’m not very good at it. I live in a 50-year-old house, so things break fairly often. Given that, you’d think I’d hire a plumber, but I usually struggle through, and do it myself. This past Monday night was one of those times. I had just returned home from a long weekend of deer hunting. While I was gone, the handle broke off our bathroom faucet. This sort of thing always seems to happen when I’m…
One of my favorite movies is Jerry Maguire. Jerry is a sports agent to the arrogant athlete, Rod Tidwell, who’s favorite phrase is “show me the money.” Rod focuses exclusively on what he deserves and isn’t getting which only makes matters worse. Only when Rod changes his perspective and starts giving instead of taking, does he receive what he is looking for. I wrote an entire analysis of Jerry’s vulnerable, loyal, and inspirational leadership style. Check it out here. I…
Many wish they could turn back the clock to their younger years. Some spend vast resources making themselves look younger. I’ve always wanted to be older. Always. For me, youth was something I needed to defy. I’ve always wished I was a little bit older than I currently was. Youth was something that held me back from the experiences and respect I wanted. When I was in junior high school, I wanted to be in high school. When I was…
About six months ago, I was elected to the elder board of my local church, Grace Fellowship in Brooklyn Park, Minnesota. While I’m only a quarter of the way into my two year-term, I’ve learned quite a bit, and I thought I’d take this time to reflect on the journey thus far. It’s interesting. During the day at my job at CHS, I deal with leadership transitions, mission focus, financial pressures, and organizational change. Then at night, as a board…
I’ve hired and managed a lot of people in my career. Every once in a while, I get a highly confident engineer that looks at the series of tasks at-hand and worries out loud to me: “I’m going to work myself out of a job.” They see a list of chronic problems to be solved and a bunch of manual processes to be automated. They see themselves as equal to the task. That’s a good thing, but there’s more to…
I remember it like it was yesterday. A few years ago, I was in hotel conference center in downtown Minneapolis at one of the premiere events for technology executives. It was a high-end event that attracted the top leaders in the area. I, along with everyone else, was wearing a suit. The lights dimmed, and the keynote speaker walked on stage. A hush fell over the crowd. It was Palo Alto Networks founder and CTO, Nir Zuk. He was wearing…
For most of my career, I’ve looked at mentorship as something I needed, and not something I had to give. I’ve benefited greatly from mentors in my life. I saw them as wise and experienced. I saw myself as a learner. They helped me see things and understand challenges in ways that I could not on my own. I think I will probably benefit from being mentored for the rest of my life, but when is the right time to…
Do you ever get bored at work? Your first response might be, “no, I’m crazy busy.” That would be the “lack of busyness” kind of bored. I’ve been there. There was a short season at a company I used to work at where there was nothing to do. That company was winding down toward bankruptcy and we had plenty of time on our hands to shoot each other with Nerf dart guns. That’s not what this article is about. There’s…
Early in my career, technical certifications were a big deal. Even now, as a technology leader, I often get asked about my philosophy regarding technical certifications. Employees ask if I am for them, against them, or neutral. Ultimately some of them are just wondering whether or not I will pay for their certification. I thought I’d use this article to describe what I believe is a healthy approach toward technical certifications. I’ll use my own examples, not so you know…
Enterprise technology is the business of customer service. Sure, we are highly technical. We also are innovators of the digital revolution, and protectors of enterprise information. There are a lot of aspects to the job, and we need to do them all well. But at the end of the day, there is one overarching measure of success: Did we serve the customer? My passion for customer service runs deep. I learned the basics on my first job as a paper…