You’re a Tech, Figure It Out: Stay with the Problem Longer
Early in my career, I was a desktop support tech. I wore a pager, took dispatches from the help desk, and wandered around corporate cube farms solving computer issues. I had a tech lead over me. He was responsible for handling the escalations from the techs for anything they couldn’t solve. There was some significant variation on when team members would escalate. Some techs, like me, would work problems hard and thoroughly before escalating. Others really didn’t seem to have…
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