Keep Calm and Carry On: The Heroics, Fear, and Discipline of Technology Incident Management
Over the years of working in enterprise technology, I’ve learned that I need to wear many hats. One of those key responsibilities is firefighter. It’s a baseline expectation that comes with the territory. Even though high availability and disaster resiliency technologies have evolved our capabilities over the years, we still deal with things that go bump in the night. Over the years, I’ve responded to (and caused) complete Data Center failures and have lost entire environments of data only to…
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